Terms of Service

What Our Portable Restroom Service Covers

Last updated: November 2026

These terms apply to portable toilet rentals and related services that Porta Rental Pros agrees to provide for your Austin-area order. Your written quote or order confirmation should identify the units, quantities, rental dates, delivery location, servicing schedule, and pickup arrangements.

Handwashing equipment or other items are included only when listed in that agreement. Site preparation, permits, special access arrangements, and services not listed require separate approval and may affect the price.

Customers must provide a suitable placement area and disclose access limits, underground hazards, and site rules. Construction customers remain responsible for required sanitation arrangements under OSHA 29 CFR 1926.51.

Accessible toilet facilities are subject to applicable requirements, including the 2010 ADA Standards. Wastewater must be handled through approved disposal facilities in line with applicable EPA, Texas Water Code, and Austin Water requirements.

Events may require review of Austin temporary use permits. Permit approval and regulatory compliance are not guaranteed by a rental order.

Booking, Changing, OR Cancelling a Delivery

Delivery and pickup dates are arranged when you place an order and are confirmed in writing by Porta Rental Pros. Give us accurate site details, access instructions, and a reliable contact for delivery day.

Tell us promptly if a gate, road, event schedule, or placement area may prevent access. Requests to move a delivery, pickup, or service visit should be made as early as possible; available dates depend on our schedule and site conditions.

You may request a cancellation or change by phone or email. Any cancellation charges or refund terms stated in your quote or order confirmation apply.

If those documents do not state a policy, contact us before the scheduled delivery so we can explain the options for that order. Changes to quantity, rental duration, location, or servicing require our approval and may change the charges.

We will confirm approved changes in writing. A request alone does not change the existing order, and delays caused by unsafe or inaccessible site conditions may require rescheduling.

Quotes, Charges, and Payment Approval

A quote from Porta Rental Pros is based on the details you provide, including the equipment requested, rental period, delivery location, access, and servicing needs. Review the written quote and order confirmation before approving; they describe the agreed work and any stated charges, taxes, payment timing, or cancellation terms. A quote is not a confirmed booking until we accept the order and confirm it.

Payment is due according to the timing shown in your quote or order confirmation. If the documents do not specify when payment is due, ask us before placing the order.

We do not promise a price or payment arrangement that is not stated in writing. Additional units, extended rental periods, extra service visits, or changed delivery conditions require approval and may add charges.

We will explain the proposed change and obtain your approval before proceeding where practical. Contact us promptly if you believe an invoice does not match the confirmed order so we can review it.

Equipment Condition and Service Commitments

Porta Rental Pros will provide the units and services identified in your confirmed order. We do not state a separate workmanship warranty, fixed coverage period, or guarantee in these general terms.

Any specific warranty or service commitment applies only if it is provided in writing with your quote or order confirmation. Ask us before booking if you need a particular condition, feature, or service interval documented.

Please inspect the equipment when it arrives and report damage, missing items, or a service concern promptly by phone or email. We will review the reported issue and discuss an appropriate response under the order.

Coverage or responsibility may not extend to problems caused by misuse, unauthorized movement, vandalism, unusual site conditions, or access restrictions outside our control. Do not attempt repairs or relocate equipment without our approval.

These terms do not remove rights or remedies that cannot legally be waived. Any written warranty supplied for a specific order controls where it differs from this general statement.

Responsibility for Loss and Site Conditions

To the extent permitted by law, Porta Rental Pros is not responsible for loss or damage caused by inaccurate site information, unsafe placement areas, blocked access, misuse, unauthorized movement, or conditions that existed before delivery. Customers should identify underground utilities and other hazards and keep the agreed service route accessible. We will not exclude responsibility where applicable law does not allow it.

Where the law permits, our total responsibility for a claim arising from a particular order will not exceed the amount paid for the affected service. This limit does not apply to liability that cannot legally be limited.

Each party remains responsible for its own duties under applicable rules. Construction-site sanitation obligations may include OSHA 29 CFR 1926.51; accessible facilities are subject to the 2010 ADA Standards where applicable.

Wastewater handling must follow relevant EPA Clean Water Act controls, Texas Water Code requirements, and Austin Water rules for approved disposal facilities. Event organizers remain responsible for any Austin temporary use permit review that applies to their event.

Questions About These Terms

For questions about these terms or an order, contact Porta Rental Pros at (512) 566-1992 or contact@portapottiesforrent.com. You may also write to 1210 W Parmer Lane, Suite 110, Austin, TX 78727.

Please include your name, service address, and order details so we can identify the agreement you are asking about. Contact us promptly if you believe an order confirmation or invoice does not reflect what you approved.

We may update these terms from time to time. The revised version will be posted with an updated effective date, and we may also notify customers directly when an update affects an existing order or service.

Unless we state otherwise, changes apply to new orders made after the revised terms are posted; an existing order remains governed by its confirmation and any applicable written changes. If a specific order document conflicts with these general terms, the order document controls for that order. These terms do not replace rights that apply under law.